Every order is printed to your specifications and then shipped from our facility. This policy explains production times, shipping costs and what to do if something goes wrong in transit.
1. Where We Ship
We ship to all 50 US states. For orders outside the United States, contact us before ordering and we will check the available options and costs for your location.
2. Production Time
Production starts once you approve your digital proof and payment is confirmed. Most orders are printed and ready to ship in 4–6 business days. Large or complex orders may take longer, and we will tell you in advance if they do.
3. Shipping Cost
Standard shipping is free on orders delivered within the United States. Any charges for expedited shipping, international shipping or special delivery requirements will be shown in your quote before you order.
4. Delivery Time
Transit time depends on your location and the carrier. We include an estimated delivery window with your quote. Delivery dates provided by carriers are estimates and are not guaranteed.
5. Rush Orders
Need your paper sooner? Rush production and expedited shipping are available on many products. Contact us with your deadline before you order and we will confirm what is possible.
6. Order Tracking
Once your order ships, we will email you a tracking number so you can follow the delivery.
7. Split Shipments
Large orders may be shipped in more than one box or delivery. You will receive tracking details for each shipment.
8. Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you need to change your address, contact us as soon as possible, before the order ships.
9. Damaged or Lost Shipments
Please inspect your order when it arrives. If the boxes or products are damaged, or if your order has not arrived within the estimated window, contact us within 5 business days of the expected delivery date. Include your order number and photos of any damage, and we will work with the carrier to resolve the issue.
10. Contact Us
Questions about shipping? Email sales@customfoodwrap.com, call (929) 1452465, or visit our contact page.