This Privacy Policy explains what information CustomFoodWrap collects when you visit customfoodwrap.com, request a quote or place an order, and how we use and protect it.
1. Information We Collect
Information you give us. When you request a quote, contact us or place an order, we collect details such as your name, business name, email address, phone number, shipping and billing address, and any artwork, logos or files you upload.
Information collected automatically. When you browse our website, we collect basic technical data such as your IP address, browser type, device information and the pages you visit. Some of this is collected through cookies.
2. How We Use Your Information
- To prepare quotes, digital proofs and mockups.
- To produce, ship and support your orders.
- To reply to your questions by email, phone or WhatsApp.
- To send order updates and, if you opt in, our newsletter.
- To improve our website, products and service.
- To prevent fraud and meet our legal obligations.
3. Your Artwork and Files
Logos, designs and other files you send us are used only to produce your order. We never sell your artwork or use it for other customers. We may keep your files on record so you can reorder easily. You can ask us to delete them at any time.
4. How We Share Information
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as payment processors, shipping carriers, and website and email providers. These partners may use your information only to provide their services to us.
We may also disclose information when required by law or to protect our rights, customers or business.
5. Cookies
We use cookies to keep the website working, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.
6. How Long We Keep Information
We keep personal information for as long as needed to provide our services, keep business and tax records, and resolve disputes. When it is no longer needed, we delete it or make it anonymous.
7. Your Choices and Rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to object to certain uses. You can unsubscribe from marketing emails at any time using the link in each email. To make a request, contact us using the details below.
8. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe.
9. Children’s Privacy
Our website and services are intended for businesses and are not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.
11. Contact Us
If you have questions about this Privacy Policy or your information, email us at sales@customfoodwrap.com, call (929) 1452465, or use our contact page.